Ms. Wen lives in the Economic Development District of Guiyang City
It has been for years
Loyal customers of the “bagpipe” women’s clothing brand
Recently, it was a change of season for women’s clothing
Ms. Wen went to the brand’s clothing store again
Unexpectedly, the usual consumption is very happy
This time, it became a matter of spending money and being angry!
Seen by reporters from Ms. Wen’s WeChat payment record
July 31, 1:30 p.m
Ms. Wen at this house located on Huanghe Road in Jingkai District
Bagpipe women’s clothing specialty store
Bought a pair of pants that cost 475 yuan
Ms. Wen: After buying it home, I saw that the brand of these pants was not bagpipes at all, and the legs were still open, and there were many threads.
Ms. Wen told reporters
The reason why I came to this store to buy clothes
It must be the brand that came from
Didn’t expect it at all
This time, I will buy other brands of pants
Ms. Wen: I came back to them when I found the problem, but the store manager was very fierce, and she asked me to sue her. She said that I didn’t ask her what brand it was first, but this is originally a brand store, do I still need to ask what brand it is? I asked for a return, which was misleading consumers and had a terrible attitude.
The reporter sees
On the packaging bag of these pants
The words “bagpipes” are written
Can be on the label and hang tag on the pants
But it clearly says “Wandian”
One of the pant legs
There are also cases of disconnection
Subsequently, the reporter and Ms. Wen
Let’s come to this clothing store to find out
Bagpipe Women’s Clothing Store Huanghe Road Store Manager: Our company has a total of 7 sub-brands, and the Wandian she bought is one of them.
Reporter: So was there any reminder to consumers when it was sold at that time?
Bagpipe women’s clothing specialty store Huanghe Road store manager: Every regular customer who buys here knows.
Reporter: But this is not something that everyone knows within the scope of common sense.
Manager of the Huanghe Road store of the bagpipe women’s clothing store: When she was in the store, there were other customers who bought it, and she also saw it. It is written here that “special goods, no return or exchange”, which are all things with clear prices.
The reporter did see a post on the wall of the store
“Special offers, no return, no exchange” tips
But it’s not about the brand
and relevant notifications for sub-brands
And just when the reporter wanted to do more information
And help Ms. Wen when negotiating to solve the problem
The store manager said
Reluctant to answer any more questions from journalists
Bagpipe women’s clothing specialty store Huanghe Road store manager: Can you stop shooting, I think this is so embarrassing, what is there to shoot, I don’t cooperate.
Such an attitude of the other party
Ms. Wen was both angry and helpless
Ms. Wen: Now I just want to expose the matter, I think this is deceiving and misleading consumers, and the attitude of dealing with the problem is too poor. Where is this like doing business, who will dare to buy here in the future?
The reporter learned
Ms. Wen has complained about the situation
12315 Consumer Association
It is waiting for processing by the relevant authorities
The editor has something to say
Open doors for business
Let’s not say it must be
Treat customers as if they were gods
But there should be the most basic respect for each other
Since it is a brand store
A new series was released and a new sub-brand was launched
It’s better to be in the sales process
and consumers to explain clearly
After all, “harmony” can “generate wealth”
And “gas” will only make the original trust brand
Consumers chill!
Reporter: Han Junjie, Yang Yang Editor: Tian Yuyan
Source: People’s concern